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Preparing Your Request

Before you reach out, gathering the necessary information can significantly speed up the resolution process. The more details you can provide, the better we can understand your situation and offer relevant support.

Specifics of Your Query

Clearly articulate your question or the nature of the assistance you require. For example, "I need information on the current traffic situation on the A1 between Linz and Salzburg" or "I have a question about the validity of my digital vignette."

Relevant Location/Route

If your query relates to a specific location, road section, or route, please provide these details. Autobahn numbers, junction names, or towns are all helpful.

Date and Time

For incidents or past events, specifying the date and approximate time can be crucial. For future travel, provide your planned travel dates.

Any Prior Actions Taken

Have you already consulted our FAQ section or other pages on our site? Let us know what you've tried or found so far.

Contact Information

Ensure you provide a valid email address where we can send our response. A phone number is optional but can be useful for urgent matters.

Our Step-by-Step Assistance Process

Here's how to request help and what you can expect:

1. Step 1: Check Our Website and FAQ

   Many common questions are already answered on our website, particularly in the Frequently Asked Questions section. We encourage you to consult these resources first, as they often provide immediate solutions. You can also browse specific pages like Current Conditions or Toll Information.

2. Step 2: Choose Your Contact Method

   If you can't find the answer, proceed to contact us. Our primary method for non-urgent requests is via email. For general enquiries, please use the email address [email protected]. For more urgent matters, while email is still monitored, consider if local emergency services (112 or 133 in Austria for police) are more appropriate, especially for immediate roadside assistance or accidents.

3. Step 3: Compose Your Email

   Send an email to [email protected]. In the subject line, provide a brief, clear summary of your request (e.g., "Query about A2 traffic" or "Vignette validity question"). In the email body, include all the relevant details you prepared in the previous section.

4. Step 4: Acknowledgment of Receipt

   Upon receiving your email, our system will send an automated acknowledgment. This confirms that your request has reached us successfully and is in our queue for review. This typically occurs within minutes of sending your email.

5. Step 5: Initial Review and Categorisation

   Our support team will review your request. We'll categorise it based on its nature and urgency, ensuring it's assigned to the most appropriate team member for handling. This initial review aims to understand the core of your query and any immediate actions needed.

6. Step 6: Research and Information Gathering

   The assigned team member will then conduct any necessary research, consult our databases, or liaise with relevant authorities (such as ASFINAG for road conditions) to gather the most accurate and up-to-date information pertaining to your request.

7. Step 7: Response Formulation

   Once all information is compiled, we will formulate a comprehensive and clear response tailored to your specific query. Our goal is to provide a solution or the requested information in an easy-to-understand format.

8. Step 8: Delivery of Response

   You will receive our response via email to the address you provided. We aim to be as thorough as possible, potentially including links to external resources or further reading where appropriate.

9. Step 9: Follow-Up (If Needed)

   If our initial response doesn't fully resolve your query or if you have further questions, you can reply to our email, and we will continue to assist you. Please keep the original subject line or reference number if provided, to ensure continuity.

Expected Timeframes

We strive to respond to all enquiries as quickly as possible. Below are our general response time guidelines:

• Automated Acknowledgment: Within 5-10 minutes of sending your email.
• Initial Human Response: For non-urgent general enquiries, expect a personal response within 1-2 business days.
• Complex Queries: Requests requiring extensive research or liaison with external bodies may take up to 3-5 business days. We will notify you if we anticipate a longer delay.
• Urgent Matters: While our email is monitored, for immediate roadside emergencies or accidents, always contact local emergency services directly (e.g., 112 for general emergencies, 133 for police in Austria). We are an information service, not an emergency response unit.

Before You Contact Us

To ensure you get the quickest answer, please consider the following:

"Always check the FAQ first! It's surprising how often your question has already been asked and answered. Our aim is to empower drivers with immediate access to information."

Our website is constantly updated with the latest information on Austrian autobahn conditions, regulations, and services. A quick search or browse through our dedicated sections might provide the answer you need instantly, saving you the wait for an email response.